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What makes our Client Account Management different?

Personal Service

To ensure our clients get the best possible mailing service and support at all times, VDP Direct operates a totally unique style of client account management for your mailing service.

We found we could achieve even higher client mailing service levels by providing our clients with multiple account management cover, rather than the usual single dedicated account manager approach operated by other mailing service providers.

So if your usual contact person at VDP Direct is not available, you have no need to worry about your job being completed on time and to our usual high standards.

You can speak to anyone within our sales administration department as they will all be totally aware of the exact nature of your job and its progress through our client mailing process.

This is made possible by our totally transparent online job control system which is networked throughout our building to every department.

So every single stage of your job can be managed and tracked throughout its entire production cycle. From your initial quote down to the final despatch of your mail.

The system operates by using a visual recognition process, whereby a scan of each item in your mailing pack is uploaded and linked together by your unique job reference number.

This includes everything from your original mailing proofs through to the final mailing pieces and their insertion order.

Every person associated with processing your job in each department from IT to warehouse will be constantly tracking your job onscreen, controlling its progress to satisfactory completion.

Completing your project exactly to the standards you expect!

Follow our Mailing Process...

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